Terms and your rights.

1. Who we are

Flayder ApS, Bredgade 36, 4th floor, 1260 København K, Denmark (CVR 44 21 87 09). We act as your representative in claims against airlines for delayed, cancelled and denied-boarding flights.

2. When you are eligible

A claim is normally valid when all of the following apply:

• •Your flight departed from an EU/UK airport, or landed in the EU/UK on an EU/UK carrier.
• •You arrived at your final destination 3 or more hours late, your flight was cancelled with less than 14 days notice, or you were denied boarding on a confirmed reservation.
• •The cause was within the airline's control — not extraordinary circumstances such as severe weather, air-traffic strikes or security threats.
• •The flight took place within the claim window that applies in the relevant country (commonly 2–6 years).

3. Flights departing Israel

Departures from Israel are assessed under the Israeli Aviation Services Law, which uses a longer threshold of 8 hours and its own fixed compensation amounts in shekels. We apply whichever regime gives you the stronger claim.

4. When you are not eligible

We will tell you immediately, at no cost, if your flight does not qualify — for example:

• •Delay on arrival under the legal threshold.
• •Extraordinary circumstances properly evidenced by the airline.
• •You were already compensated for the same flight, or accepted a settlement or voucher covering it.
• •The route and carrier fall outside EU/UK and Israeli protection.

5. Authorisation and documents

To act for you we need a signed power of attorney, valid photo identification, your boarding pass or booking confirmation, and proof of the account receiving the payment. Documents are stored encrypted and shared only with the airline, authorities or courts handling your case.

6. Payment

Compensation is collected by us from the airline, the agreed fee is deducted, and the net amount is transferred to you. You receive an itemised settlement statement showing gross amount, fee and any deductions before payment is released.

7. Withdrawal and cancellation

You may withdraw your claim at any time before the airline pays, at no charge. If you settle directly with the airline after instructing us, the agreed fee remains payable on the amount received.

8. Data protection

We process personal data under the GDPR as data controller. You can request access, correction or deletion of your data at any time by writing to hello@flayder.com.

9. Governing law

These terms are governed by Danish law. Disputes are heard by the courts of Copenhagen, without affecting any mandatory consumer rights in your country of residence.